FAQ

  1. Do you offer gift certificates and gift wrapping? Unfortunately, we do not offer either one at this time.
  2. What payment methods do you accept? We accept American Express, Discover, MasterCard, Visa, and PayPal. All prices are in U.S. dollars, and payment must be made in U.S. dollars.
  3. Will I be charged sales tax? Sales tax is based on the shipping address, not billing address. Sales tax will be only be charged for shipping to addresses within California. The current rate is 9.00%.
  4. What is your privacy policy? All of your personal information that is submitted to J Is For Jacket is kept confidential. We do not share, sell, or distribute your personal information except as required by law. Sales transactions are processed through PayPal which hosts the ordering system and order data. PayPal stores and processes your personal information on their computers in the U.S., and protects it by maintaining physical, electronic and procedural safeguards in compliance with applicable U.S. federal and state regulations. PayPal uses computer safeguards such as firewalls and data encryption, enforce physical access controls to their buildings and files, and authorize access to personal information only for those employees who require it to fulfill their job responsibilities. J is for Jacket will only retain personal information as long as necessary for the fulfillment of sales purchases or for mailing list purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. J is for Jacket will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. J is for Jacket is committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
  5. How can I track my order? An email will be sent to you once your order is received, confirming your order and provides the estimated ship date. Another is sent when it is shipped and provides the tracking number. You may track your order at either www.ups.com , www.fedex.com, or www.usps.com depending on which shipper is used, or at www.dhl-usa.com, www.fedex.com, or www.usps.com for international orders.
  6. What if you are out of the size I ordered? An email will be sent to you once your order has been received alerting you that we are temporarily out of stock. You will have the option to have your item backordered for shipment as soon as the item is back in inventory, or you may either select another size or style, or cancel your order. Your credit card or PayPal account will be credited the charged amount. You will be notified to reorder the item again when the item is in stock, your credit card or PayPal account will be charged at that time, and the item will be shipped.
  7. What happens if there is an error on the web site? In the event of an error such as, but not limited to incorrect pricing, product description, or terms of a special offer, J Is For Jacket reserves the right to correct the error regardless of the cause. This includes, but is not limited to, typographical mistakes, errors of omission, technical problems caused by equipment failure, or errors caused by software malfunction.
  8. How can I contact you? For general inquiries, please email us at info@jisforjacket.com. For sales inquiries, please email us at sales@jisforjacket.com.
  9. How long does it take for you to process an order? All orders are processed and shipped within three business days of receipt of an order, unless otherwise noted.